Terms & Conditions

To secure a spot on any tour or circuit, a deposit of 20% of the total price is required at the time of booking. This deposit guarantees the agreed rate, reserves domestic internal flights, and secures availability at selected hotels.

• The remaining 80% balance may be settled up to 15 days before the tour start date or in pre-agreed installments.
• We accept major international credit/debit cards (Visa, Mastercard, AMEX), wire transfers, and online payments secured by 256-bit SSL encryption.
• Once the deposit is completed, an official voucher is issued containing full day-by-day itineraries, 24/7 emergency contacts, and confirmed hotel vouchers.

Prices published on our portal are stated in US Dollars (USD) or their local currency equivalent based on the official banking exchange rate on the payment day.

Standard Included Services: • Accommodation in 4★, 5★, or Cave hotels as per itinerary. • Licensed professional bilingual guides fluent in English/Spanish. • Airport - hotel - airport transfers in modern climate-controlled vehicles. • Admission tickets to all scheduled museums and archaeological sites. • Domestic flight tickets when specified in the circuit.

Excluded Services: • International roundtrip flights to and from Turkey. • Turkish visa application fees (e-Visa). • Gratuities for guides and drivers (discretionary). • Drinks during lunches and dinners (unless specified). • Personal purchases, shopping, and telephone expenses.

The hot air balloon excursion is strictly subject to weather conditions and daily clearance granted by the Turkish Directorate General of Civil Aviation (SHGM) to safeguard passenger safety.

In the event flights are cancelled by civil aviation due to wind gusts, rain, or fog: • Every effort will be made to reschedule for the subsequent morning, subject to tour schedule flexibility. • If flight operations cannot resume during your stay, a 100% full refund of the balloon excursion fee is promptly processed with zero penalty.

We understand unexpected situations arise. Cancellation or date-change requests must be submitted in writing to info@gototurkey.com.mx:

• Up to 30 days prior to departure: Cancellation eligible for full refund minus non-refundable domestic airfares already ticketed with local carriers.
• Between 29 and 15 days prior to departure: 30% cancellation fee, or the option to reschedule your journey date at no cost for up to 12 months.
• Under 14 days before departure or No Show: 100% cancellation fee due to pre-committed hotel reservations and dedicated transport vehicles.

It is the sole responsibility of each passenger to carry a passport valid for at least 6 months beyond the date of arrival in Turkey and containing at least one blank page. Depending on your nationality, an electronic Turkish visa (e-Visa) may be required. Our team provides complimentary guidance and support for this procedure.

All ground transfers and organized activities across Turkish territory carry mandatory commercial liability coverage as required by law and TURSAB regulations. Nevertheless, we strongly urge every traveler to acquire a comprehensive international medical insurance policy covering overseas illness, accidents, and medical repatriation.

For any dispute arising from the interpretation or delivery of services described herein, the parties agree to submit to the jurisdiction and applicable courts of Mexico City for commercial contracting across Latin America, and to Turkish legal frameworks under the Ministry of Culture and Tourism for on-the-ground service delivery.