Privacy Policy
Your privacy and the security of your data are our absolute priority. Learn how we collect, use, and protect your personal information.
Policy Table of Contents
Data Controller Identity
Go to Turkey, with commercial representation in Mexico City and operational headquarters in Istanbul, Turkey, acts as the data controller responsible for the lawful processing, storage, and safeguarding of your personal data in accordance with international privacy benchmarks.
Personal Data We Collect
To process your travel inquiries, custom quotes, and finalize confirmed travel reservations, we collect the following personal information:
- Identification and contact information: Full name, phone/WhatsApp number, email address, and country of residence.
- Flight and lodging ticketing details: Passport number, date of birth, passport expiration date, and nationality (legally mandated by Turkish carriers and immigration authorities).
- Travel preferences: Requested travel dates, dietary restrictions, or mobility accommodations to tailor transport vehicles and meals.
- Billing details: Tax registration data when an official invoice or receipt is requested.
Purposes of Data Processing
Collected data is processed strictly for the following core travel purposes:
- Formulating custom itineraries and addressing pre-trip travel inquiries.
- Processing confirmed hotel reservations, domestic flight issuance, and official voucher generation.
- Coordinating private ground logistics and bilingual guide assignments throughout Turkey.
- Providing 24/7 dedicated customer care and on-tour emergency assistance.
- Satisfying legal compliance requirements mandated by TURSAB and Turkish authorities.
Information Security and Encryption
We implement strict technical, organizational, and physical security safeguards to protect your personal information from unauthorized access, accidental alteration, loss, or disclosure.
All web communications and transaction transmissions travel over secure connections protected by 256-bit SSL/TLS encryption. Go to Turkey never stores full credit/debit card numbers or security CVV codes on our servers.
Third-Party Data Transfers
Go to Turkey does not sell, rent, or trade your personal information with third parties for promotional purposes. Personal data is shared strictly with essential logistical vendors indispensable to your itinerary, such as licensed domestic airlines, reserved hotels, and balloon operators certified by the Turkish Directorate General of Civil Aviation.
ARCO Rights (Access, Rectification, Cancellation, and Opposition)
You have the right to access the personal information we hold about you, request the correction of inaccurate data (Rectification), ask for deletion when no longer needed (Cancellation), and object to specific processing purposes (Opposition).
To exercise any of your data protection rights, please send a written request to info@gototurkey.com.mx along with official proof of identity. You will receive a written response within 5 business days.
Changes to This Privacy Policy
Go to Turkey reserves the right to update this policy to incorporate legal amendments or operational improvements in our travel services. Any updates will be published promptly on this page with an updated revision date.
Wish to exercise your privacy or ARCO rights?
Send us an email directly and our privacy compliance officer will attend your request.
